Reach and Relevance – Lessons from Dr. Sheila Brooks on Inclusive Communications

Thank you to Dr. Sheila Brooks for taking the time to speak to WWPR members about inclusive communications during a public health crisis. Her look back at how we communicated during the COVID-19 pandemic was informative and pulled forward many lessons that can continue to be used  today. Check out these three takeaways:

  1. Public Health Practitioners Need Access to Data

Access to data supports evidence-based decision making. It helps you to get ahead of emerging threats and measure progress and success. 

  1. Intentionality about Messaging and Outreach is Key

By understanding the audience, you can better tailor your message to increase its effectiveness. Intentional messaging also helps avoid miscommunication, which can lead to mistrust and a lack of credibility.

  1. Reach and Relevance

Who does your audience trust? Find those influencers in your community who can help you create a comfortable environment to have open dialogue. These messengers have the reach and the relevance. 

You can learn more from Dr. Brooks by following her on LinkedIn and make sure to stay connected to WWPR for more conversations like this! 

Member Spotlight: Stephanie Wight, Vice President, Media Relations, CURA Strategies and former WWPR Board Member

Stephanie Wight currently works at CURA Strategies as Vice President, Media Relations and is a past WWPR Board Member who served on the Emerging Leaders Awards Committee

Tell me about your background and what drew you to your new position.  

Stephanie Wight at the Emerging Leaders Awards Ceremony in 2022

I’ve worked in healthcare communications for the past 11 years—first at The Reis Group, a boutique agency focused on healthcare PR, and then at JPA Health, a mid-sized agency focused on PR, marketing, and advocacy. I was very fortunate to learn and grow from seasoned media relations professionals early in my career, and I quickly developed a passion for pitching and elevating my clients in the news. Throughout my career, I’ve spoken to countless patients, caregivers, healthcare providers and nonprofit leaders who are so passionate about helping others and improving people’s lives. Aside from these conversations sometimes bringing me to tears, it’s been extremely rewarding to tell their stories and play a small part in helping them achieve their mission, whether it’s improving access to lifesaving treatments or providing hope to someone newly diagnosed with a debilitating disease. That brings me to CURA Strategies, where I’m specializing in earned media in my first role as a Vice President. In addition to the opportunity to specialize in an area of communications that I’m particularly passionate about, I was also drawn to CURA’s supportive and authentic culture. This stood out to me during the interview process and has been very apparent in my first couple of weeks on the job. CURA, which means care, concern, healing, and attention to others in Latin, is really at the heart of the organization and provides a great environment for people to thrive.   

What are you most excited about as you join CURA Strategies? 

I’m excited to dive into the important issues CURA supports – such as expanding access to post-transplant care and improving hospital-associated infection rates – and to be strategic and creative to elevate these issues among key audiences and help drive change. I’m also excited to join a team that was just awarded PRovoke Media’s Boutique Agency of the Year – a testament to the strong team CURA has built over the past seven years and the transformative work they’ve accomplished to date. 

What is the most rewarding project you’ve done recently or in your overall career?  

When you work in healthcare, it’s extremely difficult to choose! Most recently, I worked with the American Gastroenterological Association (AGA) to build a resource for people living with inflammatory bowel disease (IBD) that goes beyond the medical aspects of the disease and addresses some of the social and emotional hurdles of living with a chronic illness. It was exciting to take this from concept to reality, starting with patient and provider research to determine the gaps in care, and then bringing patient experiences to life to help others who are struggling in their journeys. Seeing the IBD community’s response to the new resource—My IBD Life— was extremely rewarding, and securing a feature piece in WebMD was the icing on the cake. 

As a former Board Member and member of WWPR, what have you gained from your experience? 

Being on the board of WWPR expanded my horizons in many ways— it deepened my connections in the PR field, expanded my leadership skills, and challenged me to step outside of my comfort zone. As a member, I appreciate the value that WWPR continues to bring to my career, and the supportive environment it’s created for networking, friendships and learning. The opportunity with CURA actually came about through WWPR—connecting with another long-term member at the annual holiday party! 

What PR trends do you see happening in 2023 and what kind of influence has it had or will have on professionals in the industry?  

Generative AI is the big trend for 2023 that’s making a serious splash in PR and likely every industry. While many are weary about AI, my take is that PR professionals must embrace emerging tools that can streamline our work and free us up to be more strategic and creative. That being said, I think training and guardrails are necessary to avoid the pitfalls, such as inaccuracy, plagiarism, and unoriginal content, and to ensure we are optimizing the tool to best influence our work. 

Is there any particular book, podcast or influencer you would recommend? How has it impacted your life?  

I really love TheEverygirl.com – it’s a resource that I follow on Instagram offering great articles to help women lead well-rounded lives. They write about a variety of topics including career and finance,  wellness, and relationships. Also, every month they release backgrounds for your phone and computer with beautifully designed calendars…I love selecting a new one each month and it’s an easy way to reference dates when thinking about project timelines!  

Give the Gift of a WWPR Membership this Graduation Season

In just a few weeks, a fresh cohort of young leaders will begin entering the workforce, looking for new opportunities to get involved, meet people in their desired fields, and grow their careers. 

Graduating often comes with a great deal of uncertainty — navigating a male-dominated workspace, dealing with imposter syndrome, finding a mentor, and negotiating salaries, to name a few — but WWPR can be an incredible resource for those who are kicking off their career journey. From our recent conversation with NPR’s Chief Communications Officer to a panel discussion with past Emerging Leaders Awards winners in advance of this year’s ceremony on June 15, there are non-stop opportunities to connect women across the industry through our amazing year round programming in-person and virtual events, mixers, and workshops.

With graduation season quickly approaching, now is the perfect time to consider helping a young woman in your network reach her career goals by giving the gift of a WWPR membership. Members get access to monthly professional development events, the WWPR Google group, perks and discounts, details on new job opportunities, lifelong friendships, and much more.

Help us expand this vibrant community and lift up the young women in your life by sponsoring a first-time member today.

Now through June 30, 2023, WWPR will be offering a discounted year-long membership of $100 for new graduates.

If you’re interested in learning more, please reach out to membership@wwpr.org for more information.

Honoring Arab Americans this April and Always: A Guide for Lifting Up Arab American Voices

April is National Arab American Heritage Month! Do you know any Arab Americans? What do you think of when you hear the term Arab? What images or words come to mind? The answers to those questions can be telling. 

Being a fourth-generation Arab American, I’ve always felt it was my duty to be an ambassador for my beloved culture and the people of my ancestral homelands, Lebanon and Palestine. My purpose has become raising awareness about the challenges Arab people face, as well as celebrating their remarkable accomplishments, highlighting their indomitable spirit and resilience. You’ll see this in my advocacy as Director of Communications at UNRWA USA, where we strive to evoke empathy from Americans with the plight of Palestine refugees and transform narratives by sharing their stories. My social media presence (follow me @lailamo) extends that work. I use my platform to showcase news and happenings in the Arab American community nationwide — it also reflects my style, music, and food tastes, which are heavily influenced by my culture. I am just one Arab American; Arabness is not a one-dimensional identity. We must resist any homogenization of the Arab American community. To achieve accurate and fair representation, we must create a world where Arab Americans, and everyone, are seen and understood in all their beautiful complexity.

I know I’m not alone in saying the curriculum we were taught growing up left many of us who identify as minorities feeling invisible or misrepresented. It took great effort on my parents’ part to introduce our Arab heritage and history into my academic setting. They had to fight strong opposition to establish an inclusive diversity festival at my elementary school in Northern Virginia. Unsurprisingly, the media did not portray any representation I could identify with. Arabs have often been shown negatively in most mainstream media (TV, film, and the internet). This lack of representation only reinforces harmful stereotypes, ignores the perspectives of real Arab and Arab American individuals, and can harm one’s self-image. 

I’m blessed to have grown up in a family of civil and human rights activists who did not sit idly and watch discrimination be perpetuated. One of my Arab American heroes, Dr. Jack Shaheen, wrote a book Reel Bad Arabs, which analyzed 900+ films portraying Arabs of which only 50 were considered balanced, and a mere 12 included positive depictions. Most Hollywood productions vilify Arabs as the “bad guy.” Just imagine the potential impact those movies have on millions of consumers who watch them: What is their idea of an Arab? To combat this, in the early 90s, Dr. Shaheen and my father helped to persuade Disney to change the racist lyrics of Aladdin’s main theme, “Arabian Nights.” The original lyrics went, “Where they cut off your ear if they don’t like your face. It’s barbaric, but hey, it’s home!” This was just one victory in a struggle that continues to persist in mass media today…

Social media is one of the only places where folks can candidly share first-hand accounts of their stories and struggles. Yet, according to groups like Human Rights Watch, “Facebook has suppressed content posted by Palestinians and their supporters speaking out about human rights issues.” I can attest to this as my own views plummet whenever I post similar content. Still, with all of social media’s problems, it remains a transformative means to enlighten and include voices not often heard in mainstream media. But minorities should not have to champion their inclusion alone. Inclusion is a shared responsibility, and some are already joining the effort…

Who would’ve thought a hashtag could give me hope for the future? Yet, as I’ve been scrolling through posts tagged #ArabAmericanHeritageMonth, my heart sings! Schools, nonprofits, government entities, and brands like Sephora, Better Help, and PBS, among others, are starting to embrace this special new month. This is the result of decades of tireless advocacy by Arab Americans. We’re also witnessing a surge in Arab American stories being shared through major platforms such as Netflix with shows like “Mo”, a comedic telling of Mo Amer’s actual experience in Houston as a Palestinian refugee. In music, we’re seeing music artists like my brother Anees being featured by MTV, answering questions about his heritage. Just this week at Coachella, vocalist Elyanna made history as the first Palestinian to perform and the first-ever artist to perform a set entirely in Arabic. Did you hear any of these stories?

As women in communications and PR across sectors, we have the power to set the tone and put forward more inclusive messaging and media. Let’s leverage this to lift up Arab Americans not just this April but every day.   

Here are five tips to get you started:

  1. Please educate yourself about who Arab Americans are: Let’s start with a little Arab America 101!
    • Arab Americans are US citizens with roots tied to the 22 different Arabic-speaking countries: Algeria, Bahrain, the Comoros Islands, Djibouti, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Morocco, Mauritania, Oman, Palestine, Qatar, Saudi Arabia, Somalia, Sudan, Syria, Tunisia, the United Arab Emirates, and Yemen.
    • Arabs are often associated as Muslims, and while many are, Arabs and Muslims should never be conflated. Plenty of Arab Americans are Christians (like me), Jews, other faiths, or unaffiliated.
    • The first significant wave of Arab migration to America dates back to the 1880s. Today it is estimated there are about four million Arabs in America. Exact data about the total population of Arab Americans remains unknown as the US Census Bureau classifies Arab folks from the “Middle East” and North Africa as “white”, effectively erasing our community. Imagine that.

Looking for a fun resource? Last year BuzzFeed enlisted a group of Arabs, including me, to tackle the most Commonly Googled Questions About Being Arab (warning: may not be entirely suitable for work).

  1. Recognize National Arab American Heritage Month! Highlight your Arab American colleagues and clients, use and engage with #ArabAmericanHeritageMonth on social, include content in your newsletter, or host an event.

    Several brands are doing this well and providing guides you can draw inspiration from:
  2. Listen to Arab American voices and amplify their perspectives: As more and more brands and platforms, including yours, start to embrace this month, they’re likely looking for Arab American stories and voices – you can be a conduit for these voices. Build relationships with Arab Americans within your orgs and community and create a directory of institutions and individuals you can feature, consult, or meaningfully involve.

    Here are 8 Arab Americans challenging perspectives in the digital age that you could consider connecting with. You can always message me for more names!
  3. Collaborate with Arab American artists and creators: Utilize Arab American artists and creators for your campaigns, content creation, and events. This could include writers, photographers, videographers, filmmakers, visual and music artists. Hire them, feature them at your events, and share their work with your audience.

    MTV curated a playlist of healing music, with the help of Arab Americans, to guide us through Arab American Heritage Month.
  4. Engage actively in advocacy and allyship: As you create and strengthen your diversity, equity, inclusion, and accessibility (DEIA) practices, make and hold space for Arab Americans.

To help you, here are some Suggested Corporate DEI Activities and Best Practices for National Arab American Heritage Month compiled by the folks at ArabAmerica.com.

You can also support Arab businesses and make reservations to indulge in Arab cuisine at Albi (it’s not only DC’s #2 best restaurant according to Washingtonian magazine, it’s also Palestinian-owned), and invite the Arab Americans in your life to a celebratory meal in their honor. But don’t stop there. Dedicate time to educating yourself about the rich experiences, culture, and history of Arab Americans so you can then better lift their voices and perspectives.

By taking these few steps and incorporating this knowledge and understanding into our work, we can help foster and create a more inclusive, just, and equitable society where everyone, including Arab Americans, feels seen and heard. 

Yalla, let’s connect! I’m eager for my fellow Washington Women in Public Relations (WWPR) members to share with me the work you, your brands, and your clients have already done this April, as well as your game plans to lift up Arab American voices beyond this month.

Experience as an Arab American living in Washington D.C.

WWPR member Rula Malky shares her personal experience

If I were told I was going to be a citizen of the world at a young age, I would have said “yeah, maybe not. Amman is my home!” As an avid traveler, my path was created partly by my environment and partly by my own doing. Born and raised in Amman, Jordan, I  grew up with a great family and friends in amazing careers in radio and aviation. I was an absolute and staunch lover of everything Jordanian (and still am) until a job offer in Geneva, Switzerland changed my destiny. I remember telling my mom, “Don’t cry, I’ll be back in six months.” Nine years later, I got married to my American husband and I moved to the United States.  

As an Arab American living in Washington, D.C., I have the privilege of experiencing the unique blend of cultures that permeate the city. D.C. is a place where people from all over the world come together to live and work, creating a vibrant and diverse community. It’s kind of like Geneva, Switzerland, but with a less transient feel. People here want to have a sense of belonging. Despite my fluent command of English, the moment I open my mouth, people know I’m not from here. According to my husband, I “barely have an accent and [my] English is far better than most people’s.” But I do get the, “Oh, your name sounds exotic,” despite that I have to spell it out all of the time, or “Oh, you’re from Georgia!” No, no. I am from Jordan. But I’m an Arab American now. 

I find all of this amusing and not the least bit offensive or frustrating—until they start calling me Ruta, or Ruth or Robert! 

Living in D.C. is an enriching experience that allows me to connect with others with similar backgrounds and learn more about the rich, cultural heritage that defines who I am. From attending cultural festivals to snapping a license plate that reads “Habibi,” to trying high-end middle eastern food, there is always something to do in D.C. that celebrates Arab American culture. I encourage anyone with an interest in diversity and multiculturalism to explore the many vibrant ethnic communities that call D.C. home. 

Overall, living in D.C. as an Arab American continues to be a great experience and a personality-chiseling tool. After all, I am a citizen of the world.

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